Support

We read every message and usually reply within a day or two.

Email us at hello@familychorebuddy.com.
Write from the address on your account and tell us your family's name, so we can find it quickly.

How does the free trial work?

A new family can use everything free for 30 days, without giving a card. After the trial, a plan is $3.99 a month for the whole family. If you choose a plan during the trial, you are not charged until the trial ends. If the trial ends without a plan, the app is locked until a parent chooses one; your family's information is kept and everything is there again as soon as you choose a plan.

How do I cancel?

If you subscribed in the iPhone app (App Store): open the Settings app, tap your name, then Subscriptions, choose Family Chore Buddy and tap Cancel Subscription. You can also tap Manage subscription under Family in the app. Cancel at least 24 hours before the renewal date to avoid the next charge. Apple handles the payment and any refund request, at reportaproblem.apple.com.

If you subscribed on our website (Stripe): in the app or on the web, go to Family, then Manage billing, and choose cancel. It takes effect at the end of the month you have already paid for, and you keep using everything until then.

Deleting the app from your phone does not cancel a subscription.

How do I restore my purchase?

If you subscribed through the App Store and the app doesn't show your plan (for example on a new phone), sign in to your family, open the plan screen and tap Restore purchases. Use the same Apple ID you subscribed with. If it still doesn't show, write to us.

How do I delete my account and my family's information?

In the app, go to Family to delete your whole family, or open a kid's Setup tab to remove just that kid. You will be asked to type the name to confirm, because deleting cannot be undone. Deleting your family removes its information and photos from our service; copies in backups are gone within 30 days. If you would rather we do it, or you want a copy of what we hold, write to us from the email address on the account and we will take care of it within 30 days. See our privacy policy for details.

Important: deleting your family ends a plan bought on our website (Stripe), but it cannot cancel a subscription bought through the App Store. If you subscribed that way, cancel it in your Apple account's Subscriptions settings as well.

I forgot my password

You received a recovery code when you signed up, which lets you set a new password. Another parent in your family can also reset it for you. If you have neither, write to us.